Effective Date: January 2025
Noles Home Maintenance (“we,” “us,” or “our”) respects your privacy. This policy outlines how we collect, use, and protect your information across our website, phone system, SMS communication, and CRM.
1. Information We Collect
We collect:
• Name
• Phone number
• Email address
• Service address
• Customer Factor data
• Photos, videos, job notes
• SMS communication
• Analytics & cookie data
2. How We Use Information
• Provide estimates
• Manage schedules
• Communicate with customers
• Send SMS updates
• Process billing via QuickBooks
• Improve website & marketing performance
3. SMS Consent (Required for Ooma/10DLC)
By submitting your phone number, you consent to receive text messages regarding: • Estimates
• Scheduling updates
• Service reminders
Message & data rates may apply. Reply STOP to opt out.
4. Data Sharing
We only share necessary information with:
• Customer Factor CRM
• Ooma phone/SMS
• Google services
• QuickBooks
• Internal authorized staff
5. Data Retention
Customer data remains stored as needed for business, billing, and legal purposes unless removal is requested.
SMS Privacy Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Contact Us
Noles Home Maintenance